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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Verify that the .bin file is in the Manager folder.
B) Determine from H.323 Phone Status in System Monitor.
C) Determine from Extension Status in SSA.
D) Look at the files names from the phone menu.
E) Determine from the extension form in the Manager application.

2. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) Embedded Voicemail is not running properly.
C) You need to buy additional licenses.
D) All cards may not be seated correctly.

3. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) Start the IP Office Manager application.
B) The 5420 DS is no longer supported.
C) The 5420 DS is corrupted and must be replaced.
D) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
E) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.

4. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

A) 12U
B) 8U
C) 6U
D) 2U

5. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Management Service
B) IPOCCR Database component
C) IPOCCR Physical Wallboard Service
D) IPOCCR Data Analyzer Service
E) IPOCCR Real Time Calculation Service

Solutions: