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The following course is highly recommended as part of your preparation for the certification exam.
Courses Recommended:
- Interaction Center Core Engineer (ICCE) Bootcamp
- Configuring Call Flows
- Administering the CIC System
Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Architecting Customer Interactions | - IVR and call flow design - Digital channels configuration (chat, email, messaging) - Routing strategies and flow control |
| Genesys Cloud Architecture & Fundamentals | - Telephony and media fundamentals - Platform services and routing basics - Core Genesys Cloud components |
| Contact Center Configuration | - Queues, skills, and routing configuration - User and role management - Workforce and operational settings |
| Reporting and Analytics | - Real-time and historical reporting - Performance dashboards and metrics |
| Integrations and APIs | - CRM and third-party integrations - Genesys Cloud API usage fundamentals |






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