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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
B) Disable the anonymous access option in your DCS application.
C) Configure your self-registrations so that they are automatically approved.
D) Configure the self-registrations to restrict registration to only existing Contacts.

2. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
B) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C) Resolution is due on Saturday, 2 PM EST.
D) First Response is due on Friday, 12 noon EST.

3. In which three situations can default coverage be applied?

A) for a specific SR status
B) for a specific SR category
C) for a specific period of time
D) to a specific customer account
E) globally, to all service requests that do not have any other coverage

4. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Choose all optional result columns.
B) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
C) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
D) Do not choose any optional criteria columns.

5. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
C) Modify the original base locales of the articles to match the target language.
D) Enable new locales for the languages to be used and provision designated users to translate the articles.

Solutions: