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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) CM Server Separation
B) Multiple Servers with Single VMS
C) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
D) Multiple Server - Multiple VMS

2. A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A) Primary-Backup
B) Primary-Secondary
C) Active-Passive
D) Active-Active

3. Refer to the exhibit.

Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?

A) Avaya Intelligent Customer Routing
B) Workspaces for Elite with POM Integration
C) Afiniti Enterprise Behavioral Pairing
D) Best Service Routing

4. Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)

A) IX™ Orchestration
B) IX™ Workforce Engagement
C) IX,H Workplace
D) IX™ Contact Center

5. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Virtual Private Clouds
B) Proof of Concept
C) Ready Now Solutions
D) Contact Center Bundles

Solutions: