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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a Microsoft Lync Server 2013 Enterprise pool deployed in a high availability configuration for Back End Servers. You execute the Get-CSDatabaseMirrorState cmdlet. You discover the disconnected state of SQL mirror databases as well as network connection errors pointed to the inaccessible SQL mirror server. You need to bring up the mirror databases to the synchronized state between the Back End Servers. What should you do?

A) Reissue the internal Lync certificate to include the fully qualified domain name (FQDN) of the mirror Back End Server.
B) From the Lync 2013 Management Shell, run the Enable-CSComputer cmdlet.
C) From the mirror Back End Server, modify the inbound rule on the firewall.
D) From the Front End Server, modify the inbound rule on the firewall.

2. You support a Microsoft Lync Server 2013 Enterprise pool deployed in a high availability configuration for Back End Servers named Backend 1 and Backend2. You execute the Get-CSDatabaseMirrorState cmdlet and discover the following errors.

You need to resolve the connectivity issue and bring up the mirror databases to the synchronized state between the Back End Servers. What should you do?

A) From the Front End Server, create the inbound rule on the firewall.
B) From the mirror Back End Server, create the inbound rule on the firewall.
C) Run the Test-CsDatabase cmdlet.
D) Run the Invoke-CsPoolFailOver cmdlet.

3. You are a member of the CsAdministrator group that supports the Microsoft Lync datacenter for your company. The datacenter consists of one pool that is running Microsoft Lync Server 2013. You deploy a managed response group. The agent participation policy is set to Formal and the routing method is set to Longest Idle. All agents have been logged in for more than four hours. On average, each agent responds to five calls per hour. One agent has not received any calls. All of the other agents have received calls. You need to ensure that all agents can receive calls through Response Groups. What should you do?

A) Disable Agent Anonymization.
B) Turn on Enhanced Privacy mode.
C) Turn off Enhanced Privacy Mode.
D) Enable Agent Anonymization.

4. DRAG DROP You support Microsoft Lync Server 2013 servers in your customer's company network.
All computers in the network are members of an Active Directory Domain Services (AD DS) domain named corp.contoso.com.
The Session Initiation Protocol (SIP) domain name is contoso.com. You configure the Autodiscover service to support external mobile device users. Mobile device users running Windows Phone or Apple iOS report that they are unable to sign in to the Lync Mobile Client. You verify that you are able to
-Establish a telnet session from an external computer to host lyncdiscover.contoso.com on port 80.
-Sign in to Lync by manually entering the URL https://lync.contoso.com/Autodiscover/autodiscoverservice.svc/Root. You need to ensure that external users running Windows Phone or Apple iOS are able to automatically sign in to Lync. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

5. You support a Microsoft Lync Server 2013 environment that includes:
-Two Enterprise consolidated Lync servers in a single pool,
-Two Edge consolidated Lync servers in a single pool,
-One Microsoft Office Web Apps server, and
-One reverse HTTP(S) proxy server. Microsoft Exchange 2010/Microsoft Outlook 2013 are used for internal email and Unified Messaging. The email solution has been used within the company for an extended time without any issues. Unified Messaging has been configured and set
up as part of the Lync 2013 implementation project. You plan to deploy Enterprise Voice for all users, including users who have Lync Phone Edition (LPE) devices that are connected by using a LAN cable and a USB cable. You begin migrating test accounts. When a test user signs into Outlook 2013 and Lync 2013, all communications appear to be working as expected. Outlook creates the user profile as expected and logs into the test user mailbox. The test user signs into Lync as expected and is able to communicate with Exchange by using Exchange Web Services (EWS).
After the test user signs into Lync, a prompt is displayed requesting user credentials for the Lync Phone Edition device. The test user enters his credentials and the phone signs into Lync; however, after a short period of time, a yellow warning triangle appears on every test LPE device. In reviewing the LPE device for errors, you discover that Exchange integration is failing with the following error: "Connection to Microsoft Exchange is unavailable. Please contact your support team." Logs from the LPE Device are displayed in the Exhibit 1. (Click the Exhibit button.)

Internet Information Services (IIS) logs on the Exchange Client Access server (CAS) are displayed in Exhibit 2. (Click the Exhibit button.)

You need to ensure that the LPE device can authenticate to EWS. What should you do?

A) Reissue the current Exchange CAS server certificate and bind to the IIS service.
B) Remove the Lync Client certificates for the test user from the Lync server.
C) Update the certificate chain on the Exchange CAS.
D) Update the Lync server internal web services certificate on each front-end pool server.

Solutions: