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Microsoft AB-210 Exam Syllabus Topics:

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. Sales representatives work remotely and access Dynamics 365 Sales from mobile devices.
Meetings are created in Outlook for the sales team.
Users report that after installing the mobile app, they are unable to update meetings by setting the Regarding record in the mobile app.
You need to ensure users are able to track meetings to customer records without issues.
Which two actions should you perform? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.

A) Enable relevance search in Dataverse.
B) Enable server-side synchronization in your environment.
C) Approve the mailboxes for the users.
D) Configure a mobile offline profile.

2. A regional manager wants to determine whether a declining opportunity score resulted from reduced customer engagement rather than pricing changes. Which feature provides the most relevant insight?

A) Goal Management
B) Relationship Analytics timeline
C) Product catalog
D) Forecast category configuration

3. A company uses Dynamics 365 Sales to manage opportunities using a custom form.
Sellers spend significant time manually reviewing information about opportunities before contacting customers.
You need to reduce the time required for reviewing opportunities.
What should you add to the form?

A) Opportunity summary
B) Up next
C) Predictive opportunity scoring
D) Timeline highlights
E) Health score

4. A company uses the Sales Close Agent in Dynamics 365 Sales to help sellers close deals.
The sales managers want to ensure the agent is used only in specific scenarios.
You need to identify the behavior of the Sales Close Agent.
What should you use to review the agent's behavior?

A) Open the Sales agent runs table to review the opportunity research results and recommendations for the Sales Close Agent in Research mode.
B) Open the underlying opportunities from the Forecast section to access the agent's My top opportunities from the AI agent list.
C) Configure the opportunity pipeline view under App settings to display the agent's See full research page in the side panel for every opportunity.
D) Open a researched opportunity and choose See full research to open the Opportunity research page with complete agent insights and recommendations.

5. You configure Dynamics 365 Sales for a company.
The company plans to implement the Sales Close Agent in Research mode.
You need to identify the capabilities of the agent.
Which two capabilities should you identify? Each correct answer presents a complete solution.
Choose two.
NOTE: Each correct selection is worth one point.

A) Review deal signals, then record next actions based on risks and recommended mitigations.
B) Guide customers through the sales funnel by running engagement sequences across the sales process.
C) Generate outreach tasks for sellers based on interaction signals and deal status changes.
D) Initiate follow-up communication with customer contacts using templates and customer data.
E) Analyze historical interaction data and generate opportunity insights.

Solutions: