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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A. Demand
B. Debit memo request
C. Service order
D. Internal order

Question 2

Which channel types are supported in SAP Cloud for Customer? ]

A. Business-to-business
B. Employee support
C. Business-to-customer
D. Consumer-to-consumer
E. Business-to-consumer

Question 3

For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A. You want to standardize system access
B. You want to restrict drop-down list values for a specific group of users.
C. You want to make custom reports available on the home page
D. You want to perform fine-tuning activities.
E. You want to set up a service agent for an administrator

Question 4

Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A. Code list restrictions
B. Language adaption
C. Mush-ups
D. Page layouts

Question 5

Which field identifies a ticket as relevant for a field service scenario?

A. Requires work
B. Scheduling relevant
C. Service organization
D. Division

Solutions: