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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Strategy and Design | - Experience strategy development
|
| Topic 2: Measurement, Analysis, and Performance Improvement | - Patient experience measurement systems
|
| Topic 3: Culture and Engagement | - Building a patient-centered culture
|
| Topic 4: Patient, Family, and Community Engagement | - Engagement strategies
|
| Topic 5: Human Experience Principles | - Foundations of human experience in healthcare
|
| Topic 6: Leadership and Accountability | - Organizational leadership commitment to patient experience
|
The Beryl Institute Certified Patient Experience Professional Sample Questions:
The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?
- A. To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
- B. To support the spouse, who needs more support than the patient at this time
- C. To discuss palliative care, which is the most important aspect of the situation
- D. To ensure that all stakeholders review the plan of care in a collaborative manner
Correct Answer: D 🗳️
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Which communication framework is BEST utilized to frame crucial conversations between care team members?
- A. LAST
- B. ADKAR
- C. SBAR
- D. REDE
Correct Answer: C 🗳️
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A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?
- A. Define where the care experience begins and ends.
- B. Determine which patients/families should be shadowed.
- C. Construct a current care experience flow map.
- D. Decide who should do the shadowing.
Correct Answer: A 🗳️
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A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?
- A. The patient ' s attitudes, preferences, and personal values
- B. The patient ' s attitudes about the diagnosis, care, and treatment
- C. The attitude of the patient ' s family toward the patient
- D. The clinician ' s personal attitudes, preferences, and personal values
Correct Answer: A 🗳️
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Patient Experience Mapping identifies the ideal state defined by which of the following four dimensions of care?
- A. Patient assessment of outcomes, physical environment, communication, and family/care partner participation
- B. Patient assessment of safety, access to care, availability of information, and patient engagement
- C. Patient perceptions of process efficiency, access to care, patient engagement, and presence of teamwork
- D. Patient perceptions on quality of care, communication, physical environment, and emotional support
Correct Answer: D 🗳️
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