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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

A) Business vision
B) Customer assets
C) Customer perceptions
D) Business activity

2. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes how the configuration items (CIs) work together to deliver the services
B) Defines which software should be installed on a particular piece of hardware
C) Describes the topography of the hardware
D) Defines how version numbers should be used in a release

3. Which is the BEST definition of a supplier?

A) It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services
B) It is a third party responsible for supplying goods or services that are required to deliver IT services
C) It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement
D) It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group

4. Within service design, what is the key output handed over to service transition?

A) Measurement, methods and metrics
B) Service design package
C) Process definitions
D) Service portfolio design

5. What should the IT service continuity process primarily support?

A) All the services in the service portfolio
B) Mission critical services at peak business periods
C) Critical IT processes
D) Business continuity strategy

Solutions: