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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design and Implementation | 20% | - NPSP Best Practices - Customization vs Configuration Decisions - User Adoption and Training Planning - Data Migration Strategies - Requirements Gathering - Integration with External Systems |
| NPSP Configuration and Development | 25% | - Data Model Design for Nonprofits - Contacts and Households - Affiliations Configuration - Account Model Configuration - NPSP Settings and Preferences - Relationships Management |
| Analytics and Reporting | 15% | - Nonprofit Reporting Templates - Reports and Dashboards for Nonprofits - Custom Report Types - Rollup Summary Fields - Success Metrics Definition |
| Constituent Management | 20% | - Contact and Organization Records - Segmentations and Campaigns - Household Management - Relationships and Groupings - Affiliations and Memberships |
| Donations and Fundraising Management | 20% | - Grant Management - Recurring Donations (Recurring GAU) - Donations Batch Processing - Payment Methods and Processing - Opportunity and GAU Configuration - Donation Management |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
1. A nonprofit has asked a consultant to configure Lightning Record Pages to optimize the user interface.
Which two resources should the consultant use to ensure the nonprofit staff are up to date on the latest Salesforce platform features and best practices?
Choose 2 answers
A) Power of Us Hub
B) Trailhead
C) Salesforce Help
D) Salesforce Known Issues
2. A donor donates $500 to a nonprofit that is matched by his employer. How are the hard credits and soft credits listed in NPSP?
A) The donor has a hard credit of $500 and the employer has a soft credit of $500
B) The donor has a soft credit of $500 and the employer has a hard credit of $500
C) The donor has a hard credit of $500 and a soft credit of $500, and the employer has a hard credit of $500
D) The donor has a hard credit of $500, the employer has a hard credit of $500, and there are no soft credits
3. A consultant is working on a data migration to NPSP that includes tens of millions of records across many objects. The migration needs to take place over a weekend to minimize system downtime.
What should the consultant recommend?
A) NPSP Datalmport
B) SOAP API
C) Bulk API
D) Data Import Wizard
4. A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign.
Which feature should the consultant configure to record the donor's campaign response?
A) Automatic Campaign Member Management
B) Customizable Campaign Influence
C) Custonwable Rollups
D) Sales Process
5. A consultant is using the Conversion Utility tool to convert an NPSP account model from One-to-One to Household.
Which manual action will the consultant need to take after the Conversion Utility tool runs successfully?
A) Select a Primary Contact for each Household Account.
B) Move Opportunities from the One-to-One Accounts to the new Household Accounts and Contacts.
C) Move Tasks from the One-to-One Accounts to the new Household Accounts.
D) Delete One-to-One account records.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |






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