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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity.
What should the consultant recommend to resolve the issue most efficiently?

A) Create a flow to delete the Product from the Price Book.
B) Edit the Product record and uncheck the Active field.
C) Archive the Product and each related Price Book entry.

2. Sales managers at Cloud Kicks want to create a sales dashboard of key performance indicators (KPIs) to measure day-to- day operations.
Which key metric should the consultant include in the dashboard?

A) Number of outbound calls made over a period of time
B) Number of marketing qualified leads (MQL)
C) Number of updated opportunities

3. Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.
Which solution should the consultant recommend?

A) Import the list as new Leads and update the Lead Source to "Purchased Lead".
B) Import the list as new Leads and map the Campaign during import.
C) Import the prospects as Contacts and assign them to Accounts.

4. A consultant for Cloud Kicks is migrating data from an on-premises system to Salesforce. The consultant has imported Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW.
What is causing these records to fail?

A) Updates to child records that have the same parent records are being processed simultaneously.
B) Contact records should be imported in the same batch as Account records.
C) An Apex trigger on the Account object is firing on insert and causing the Contact import to fall.

5. The Discovery phase with Cloud Kicks (CK) has just ended.
CK wants a visual way to see how the new business processes will work. CK's process is complex and requires multiple slides.
What should the consultant create to provide this high-level view?

A) Capability Model
B) Universal Process Notation
C) Value Stream Map

Solutions: