Updated Feb-2022 100% Cover Real PEGAPCBA84V1 Exam Questions - 100% Pass Guarantee
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NEW QUESTION 26
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you design the report?
- A. Summarize the case ID column by count.
- B. Create a filter for each cost center and count the case IDs.
- C. Summarize the regional cost centers by count.
- D. Define a function for the cost center column to total the case IDs.
Answer: A
NEW QUESTION 27
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
- A. Adjust the default assignment urgency value.
- B. Apply an urgency value to the goal interval.
- C. Add an escalation action to the goal interval.
- D. Apply an urgency value to the deadline interval.
Answer: D
NEW QUESTION 28
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
- A. Currency
- B. Picklist
- C. Decimal
- D. Integer
Answer: A
NEW QUESTION 29
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
- A. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
- B. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
- C. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
- D. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
Answer: D
NEW QUESTION 30
In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?
- A. The case type
- B. The step
- C. The stage
- D. The process
Answer: D
NEW QUESTION 31
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
The requirement changes to allow the parent case to continue before the child cases resolve.
How do you configure the Wait steps for this requirement?
- A. Configure the Wait step so that only one child case must resolve before the parent case can continue.
- B. Configure the Wait step so users can choose to continue the parent case process regardless of child case status.
- C. Configure the Wait step to continue the parent case when the child cases reaches audit or approval.
- D. Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.
Answer: D
NEW QUESTION 32
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.
- A. goal
- B. deadline
- C. urgency
- D. priority
Answer: B
NEW QUESTION 33
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
- A. Add an assignment to the case life cycle.
- B. Add a stage with a start condition to the case workflow.
- C. Add an alternate stage to the case life cycle.
- D. Add an optional action to the case workflow.
Answer: B
NEW QUESTION 34
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
- B. Set the deadline to be the required response time based on policy and send notifications to both parties.
- C. Set the goal to be the desired response time based on policy and send notifications to both parties.
- D. Set the goal to be the required response time based on policy and send notifications to both parties.
Answer: B,C
NEW QUESTION 35
Which two situations require a data type? (Choose Two)
- A. A Date of account creation field is set to a default value of the current date.
- B. A Currency drop-down is populated with values from an external system of record.
- C. A Work preference picklist is populated with two values: Full time and Part time.
- D. Patient medical history is accessed from and written to an external system of record.
Answer: B,C
NEW QUESTION 36
A shipping company uses a Pega application for order processing and fulfillment.
* The Membership level locally-sourced data type indicates the membership level of the customer.
* The Address data type is used to verify the customer-entered billing and shipping addresses against a Comprehensive database of postal addresses.
* The Delivery preference data type specifies whether the customer prefers the delivery person to call the
Customer or ring the doorbell when dropping off a package.
In the graphic below, choose the appropriate data type based on how it is sourced.
Answer:
Explanation:
NEW QUESTION 37
From the left, drag each report into the corresponding report type on the right.
Answer:
Explanation:
NEW QUESTION 38
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
- A. Option C
- B. Option B
- C. Option D
- D. Option A
Answer: A
NEW QUESTION 39
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?
- A. Route to a work group based on the location.
- B. Route requests to a skilled work group.
- C. Route to a skilled member of a work group.
- D. Route the request to a manager who assigns the agent.
Answer: B
NEW QUESTION 40
A team is developing a new customer-focused application. The team wants to achieve the maximum benefits of application adoption.
Select each example on the left and drag it to the appropriate design concept on the right.
Answer:
Explanation:
NEW QUESTION 41
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.
To meet this requirement, you design a case with a________________.
- A. process that routes to the manager
- B. step that routes to the manager
- C. stage to route requests to the manager
- D. change stage step to allow the employee to route to the manager
Answer: B
NEW QUESTION 42
How do you provide users with guidance for completing a form and avoid the need for application training?
- A. Add an instruction to the assignment.
- B. Send a notification to the assigned user.
- C. Add the corresponding step to an appropriate stage.
- D. Add an optional action to the case to explain the task.
Answer: A
NEW QUESTION 43
A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly.
How do you satisfy this requirement?
- A. Configure a field group list for all the room types.
- B. Configure a validate condition for the total cost field.
- C. Configure a calculation for the total cost held.
- D. Configure a when condition for the total cost field.
Answer: A
Explanation:
https://collaborate.pega.com/question/test-process-flow
NEW QUESTION 44
A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item.
Which participant role do you select to configure this requirement?
- A. Owner
- B. Work queue
- C. Interested individual
- D. Customer
Answer: B
NEW QUESTION 45
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
- A. Add a stage-only action to each stage in the case workflow.
- B. Configure the Cancel button on the user views to resolve the case.
- C. Add a case wide action to the case workflow.
- D. Add an alternate stage to the case life cycle.
Answer: C
NEW QUESTION 46
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