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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician is trying to integrate the Avaya Aura Contact Recorder with the Avaya Aura@ Contact Center SIP based Contact Center.
What are three pieces of information that are required to get the Avaya Aura@ Contact Center to communication with Avaya Contact Recorder? (Choose three)

A) Avaya Aura@ Contact Center Meridian Link Services IP address
B) Communication Control Toolkit username
C) Communication control Toolkit IP address
D) Application Enablement Services IP address
E) Communication Control Toolkit Windows Domain details

2. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Workstations
B) Workplaces
C) Groups
D) Business Rules
E) Agent user configuration

3. You are planning to install an Avaya Contact Recorder on a customer site that is using an Avaya Communication Server 1000 as a PBX.
Which two devices should be reachable by the Avaya Contact Recorder? (Choose two)

A) Avaya Communication Server 1000 Gateway
B) Avaya media Application Server
C) Avaya Contact Center manager Server (CCMS)
D) Avaya Communication Server 1000 Call Server
E) Avaya IP telephones

4. Which command backs up the postgres database on Avaya Contact Recording Linux server?

A) *pg_dump - - format = c - - compress = 5 eware > backup filename*
B) *backup_postgress > backup filename*
C) *pg_backup_postgres > backup filename
D) Pg_backup - - format = c - compress = 5 eware > backup filename *

5. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Verify the Event rule is saved
B) Reboot the server
C) Verify the Randomizer rule is saved
D) Make sure the rule is set to active
E) Make sure that the user is added under selected agents

Solutions: