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Avaya 3175T Exam Syllabus Topics:

Avaya APDS Avaya Breeze Online Test Sample Questions:

1. In the era of digital transformation, which two statements correctly describe how Avaya Breeze TM provides customers' high-touch, personal business interactions? (Choose two)

A) Supports deployment of legacy Avaya deskphones
B) Supports a multi-channel development environment
C) Supports context aware, historical experience
D) Supports deployments of H.323 deskphones
E) Enables deployment of Avaya Aura" System Manager

2. Which two are features of the Avaya Engagement Assistant Snap-in? (choose two.)

A) Real time matching of agent skills
B) Call Redirection
C) Call Control
D) Conference assistant
E) Seamless Transfer

3. How many designer licenses does the Avaya Engagement Designer basic offer include?

A) 3
B) 1
C) 7
D) 5

4. Which Avaya Engagement Designer component is installed as a Snap-in on an Avaya Breeze TM platform?

A) Workflow Definitions
B) Workflow Instance
C) Workflow Engine
D) Workflow Task

5. Which two statements correctly describe example use cases for the Real Time Speech Snap-in? (Choose two)

A) Using Text-to-Speech, the caller is provided with verbal options to select a meeting
B) If customer says "I'm unhappy with your price" or "I want to talk to your manager", a supervisors desktop would be updated to indicate an upset customer
C) ..................................................... name to the employee receiving the call
D) Can listen in real-time to the conversation and if the agent does not state a their name or license number, the system would play a reminder tone or a whisper message that only the agent can hear
E) A page informs the called party that a call is waiting at the Park Extension directory number

Solutions: