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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Desktop Trigger
B) Standard Edition
C) Quality Management Edition
D) Recorder Edition
E) Workforce Management

2. On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)

A) Avaya K165/175 endpoints
B) Nortel 1100-series endpoints
C) Avaya K155 endpoints
D) TI-89 Titanium devices
E) Android smartphones

3. Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?

A) Call Handling
B) Productivity
C) Mobility
D) Multi-channel
E) Savings

4. Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)

A) Basic Edition
B) Essential Edition
C) Server Edition
D) Select Edition
E) Preferred Edition

Solutions: