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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?

A) Modular
B) Resilient
C) Secure
D) Scalable
E) Simple

2. Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.

A) Agent Desktop
B) Avaya IX TM Workplace
C) Avaya IX TM Meetings
D) Avaya IX TM Workspaces browser

3. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) 1 week
B) 1 day
C) Less than 1 hour
D) Less than 4 hour

4. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Concurrent
B) Power
C) Workforce Management Named User
D) Core

Solutions: