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Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:

1. How can an incorrect ESMSRVR value in the AADS Dynamic Configuration affect Avaya IXTM Workplace Client (Windows) users?

A) Users will not be able to access Multimedia Messaging service from their Avaya IXTM Workplace Clients.
B) Users will not be able to make or receive calls from/to their Avaya IXTM Workplace Clients.
C) Users will not be able to register on their Avaya IXTM Workplace Clients.
D) ESMSERVER parameter has not impact on Avaya IXTM Workplace Clients functionality.

2. A support technician wants to check if a specific Avaya IX Workplace user is receiving the correct configuration parameters from Avaya Aura Device Services (AADS).
Which URL is used to verify this information?

A) http:///acs/resources/configurations
B) http:///aem/resources
C) https:///acs/resources/configurations
D) https:///aem/resources

3. When an Avaya IX Workplace Client user tries to send an Instant Message, a Send Failed error message is displayed.
Where and how could this error be corrected?

A) From the Multimedia Messaging CLI, verify and correct the local host FQDN in etc/hosts.
B) In AADS web GUI, verify and correct the value for SET ESMSRVR parameter.
C) From the Breeze CLI, run the configuration script and verify/correct the Front-End FQDN.
D) In SMGR web GUI, verify and correct the value for IM Gateway in the User's Profile.

4. Which troubleshooting tool is used to determine the state of Avaya Aura Device Services (AADS) after installation/upgrade?

A) AADSInstallStatus.sh script
B) Post-Install Verification tool
C) traceSM
D) User Diagnostics tool

5. Avaya IX Workplace users are unable to connect to an Avaya Equinox Conferencing Virtual Meeting Room. Running traceSM displays the following error:
403 Forbidden Reason: "NoDefaultMCUService"
Based on the error message in the trace, what is the cause of the problem?

A) There is no default Meeting Type assigned or there is no Meeting Type assigned for the Virtual Room.
B) No Equinox Media Server is set as a default Multipoint Control Unit (MCU).
C) No Equinox Media Server is available.
D) There is no Virtual Room assigned.

Solutions: