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Avaya Workforce Engagement Support Certified Sample Questions:

1. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A) Licensing Management
B) Alarm Status
C) General Settings
D) Server Roles

2. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Recorder Status Summary
B) Capture Status
C) Configuration Checker
D) Integration Service Status

3. When setting up voice recording,whichstatement describes the purpose of member groups?

A) It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
B) It maps employees to extensions and data sources
C) It enables the translation of recorded events from third-Paty systems
D) It specifies the actual extensions in use in your system, and associates them with the data source

4. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c

A) WFO data Migration Tool form V15.1
B) Migration DB Scripts.
C) Migration Mode tool
D) Data Migration Discovery Tool

5. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It received CTI events.
B) It recorded management information.
C) It showed CTI metadata association.
D) It showed CTI statistics.

Solutions: