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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Focusing on which departments is a strategy to move overall organizational performance for patient perception of care?

A) Departments that receive the highest number of survey returns
B) Departments that focus on medical patients
C) Departments that focus on ICU patients
D) Departments that receive the lowest amount of survey returns

2. Which of the following is considered a complaint?

A) A comment on a survey that could have been handled by staff
B) A report by a patient of abuse
C) A written letter about neglect by a caregiver
D) An email that requires a formal investigation

3. Management views turnover as a cause for low patient experience scores. Which is the BEST question for the patient experience professional to ask to give insight into this issue?

A) Is the rate improved over the prior year?
B) Is there a retention bonus in place?
C) Why do staff leave?
D) What is the turnover rate?

4. A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A) The patient ' s attitudes, preferences, and personal values
B) The patient ' s attitudes about the diagnosis, care, and treatment
C) The attitude of the patient ' s family toward the patient
D) The clinician ' s personal attitudes, preferences, and personal values

5. Which is a fundamental rule to follow when creating data illustrations?

A) Use plenty of text and special graphing features in order to clearly communicate to the reader.
B) Label everything appropriately so that the reader does not misinterpret the data.
C) Accompany the graph with a brief narrative description.
D) Maintain a ratio of 1:2 between the vertical and horizontal axes.

Solutions: