Who should take the ITIL Foundation exam

The PeopleCert ITIL Foundation Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITIL Foundation Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITIL Foundation Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITIL Foundation Exam then he should take this exam.

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ITIL v3 Foundation: Exam objectives

The candidates for the ITIL v3 Foundation certification exam must be able to demonstrate their skills in the IT service management as covered in the syllabus. To develop the required competence, you must take time to go through the topics covered in the units of the test. They are as follows:

ITILFND01: Service Management as a Practice – the applicants are required to develop an understanding of the service concepts and be able to describe the concept of service management as a practice. In other words, they should have the ability to do the following:

Explain the concept of best practices within the public domain;

• • Describe why ITIL is successful;• Describe the concept of a service;• Describe the concept of external and internal customers and services;• Describe the concept of service management;• Describe the concept of IT service management;• Describe the concept of the stakeholders within service management;• Describe functions and processes;• Describe the process model and process characteristics.

ITILFND04: Key Principles and Models – the learners are required to understand the major models and principles of service management and be able to balance opposing forces in it. They should know about the following:

• • Service strategy;• Service design;• Continuous service improvement.

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How to study the ITIL Foundation Exam

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