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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) The scheduledprocess has not been set up.
B) Entitlement rules are not valid for the service request.
C) No default coverages are set up.
D) The Starts When criteria of the milestones is not True.

2. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It enablesanonymous users to search the DCS knowledge base.
B) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C) It is configured exclusively via the Engagement Cloud Security Console.
D) It does not require matching passwords between Engagement Cloud and DCS.

3. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Create standard text to be posted to the message thread.
B) Configure an object workflow action to send the email when the milestone status changes to warning.
C) Add an extension column to the milestone object to hold the warning threshold value.
D) Configure an analytics report showing milestones in warning status.
E) Configure the email template to be used for notification.
F) Specify the warning threshold for the milestone in the standard coverages.

4. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Update resource member
B) Delete message
C) Update SR reference
D) Delete activity
E) Update resource manager

5. Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

A) Adjust permissions on all customer's profiles.
B) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
C) Adjust the inbound message filters.
D) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

Solutions: