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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. What is the final step when putting a knowledge management system in place?

A) Integrating the knowledge database into the company s information technology system
B) Revising and adding new information on an ongoing basis
C) Training employees on how to access and use the knowledge database
D) Creating a dashboard for easy information access

2. An employee comes to your of the one day and nervously tells you he/she has knowledge of another employee who stole an item from a customer's home. He/she doesn't want to tell you who it is until you guarantee him/her anonymity. How would you handle this?

A) Promise that his/her name will remain anonymous and the employee in question will never know who complained.
B) Explain that you can never guarantee anonymity and that he/she is obligated to give the name of the accused now that you have knowledge of these events.
C) Explain the importance of finding the person who stole the item and that you need his/herhelp.
D) Tell him/her that you will do your best to ensure his/her name is kept confidential, but you can,t make any guarantees.

3. The HR manager attends a legal seminar that covers recent lawsuits involving third- party staffing arrangements. Because the company has been increasingly using third-party employees, he is concerned that some of the arrangements could potentially pose a legal risk for the firm. What steps should he take?

A) Extend company benefits to all third-party employees.
B) Recommend that the company not sign any further agreements with third-partycontractors.
C) Research the company's use of third-party employees, and seek clarification from legalcounsel.
D) Ensure that no third-party employee works more than twenty hours per week.

4. Given Peter's personality, how would you go about delivering a work assignment to him?

A) Send an email with the work assignment details, with the explanation that you will discussit at your next regularly scheduled one-on-one meeting.
B) In your next regularly scheduled one-on-one meeting, ask for his input on which assignmenthe'd like to work on. Give him the assignment of his choice.
C) You would bring it up in your next weekly one-on-one meeting with the opportunity forPeter to ask follow-up questions.
D) No different than any other team member, it would be discussed in the regular weekly teammeetings.

5. The supervisor of the pregnant employee comes to the HR generalist with a request for a written warning. Despite multiple verbal warnings, the employee keeps using her cell phone during work time for personal text messaging and playing games. The HR generalist has also had several conversations with the employee about this. However, the HR generalist is sympathetic because the employee reminds her of herself when she was pregnant. She does not think that the employee should receive a written warning and consults with her supervisor, the VP of HR. What should the VP of HR do?

A) Ask the HR generalist to prepare a written warning according to the manager,s request.
B) Allow the HR generalist to deny the manager,s request for a written warning if she does notagree with it.
C) Find out why the HR generalist does not agree with the written warning.
D) Review the employee,s file to determine if there have been previous performancemanagement issues.

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