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BlackBerry 10 Support Specialist Sample Questions:

1. What are the encryption options available when adding an IMAP email account?

A) 128-Bit TKIP
B) S/MIME, PGP,TrueCrypt
C) AES,3DES
D) SSL,StartTLS.Off

2. What profile types can be created and managed from the BlackBerry Device Service (BDS) to be pushed to BlackBerry Tablets and Smartphones?

A) BlackBerry Balance, BlackBerry ID, BlackBerry Protect
B) Network, Software, Security
C) User, Network, Security
D) Email. SCEP, Wi-Fi. VPN, Pro>^

3. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
B) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
C) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
D) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.

4. How can a user verily that BlackBerry data can be transmitted?

A) Text messaging is working
B) BB Dots beside signal
C) User has 3G
D) Mobile network settings has green arrows

5. What server setting can prevent a BlackBerry Device Service (BDS) user from using data services when the smartphone/tablet is using network roaming?

A) No payment information listed on the server
B) Multiple Smartphones/Tablets enabled
C) Going over the data usage quota
D) The Roaming IT policy rule

Solutions: