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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Basic Concepts of Usability, UX and Accessibility | 15% | - Definitions and core principles - Business value and objectives - Relationship between usability, UX and accessibility |
| Accessibility in Usability Evaluation | 15% | - Evaluating compliance and accessibility barriers - Inclusive design considerations - Standards: WCAG, ISO 9241, EN 301 549 |
| Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups |
| Risks in Usability, UX and Accessibility | 15% | - Impact analysis and mitigation - Identification and classification of risks - Project and product-level risks |
| Usability Test Planning and Reporting | 10% | - Documenting results and recommendations - Stakeholder communication - Test strategy and plan design |
| Fundamentals of Usability Evaluation | 20% | - Goals, metrics and measurement - Human-centered design process - Evaluation types: inspection, testing, inquiry |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. In the last project, the usability tests substantially exceeded the budget of the test plan. Which quality control task could have been used to avoid this?
A) Check that findings are communicated to the stakeholders
B) Check consumed resources regularly and compare with the estimates
C) Check whether the usability test report conforms to the best practices
D) Check that the usability test plan has been properly reviewed
2. What does the Equality Act address?
A) It obligates organizations to make sites accessible at all costs
B) It protects people from discrimination in the workplace and in wider society
C) It states that websites have to adhere to the WCAG conformity level AA
D) It states that websites have to adhere to the WCAG conformity level A
3. A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?
A) That depends on the context of use as users may have different expectations
B) The usability of the website is bad - five minutes is way too long
C) That depends on the accessibility of the website
D) The usability of the website is good - five minutes is a fair amount of time
4. Which of the following is a principal task of the usability tester role?
A) Communicate with test participant
B) Define testing tasks
C) Discuss findings from usability test
D) Perform pre-session briefing of participants
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A |
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