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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Adoption and Analytics | 5% | - Moderation and community governance - Reporting and dashboards - Engagement and adoption strategies |
| Topic 2: Sharing, Visibility, and Licensing | 17% | - Data access and security model - License types and allocation - Sharing rules and external visibility |
| Topic 3: Experience Cloud Basics | 8% | - Experience types and use scenarios - Use cases and benefits of Experience Cloud - Platform capabilities and limitations |
| Topic 4: Administration, Setup, and Configuration | 25% | - Deployment and migration - Site setup and activation - PRM and service integration |
| Topic 5: Branding, Personalization, and Content | 15% | - Personalization and targeted content - Content management and CMS integration - Branding and layout customization |
| Topic 6: Customization Considerations and Limitations | 7% | - Performance and scalability - Limits and governor considerations - Declarative vs programmatic options |
| Topic 7: User Creation and Authentication | 13% | - Single Sign-On and identity providers - User provisioning methods - External user activation and permissions |
| Topic 8: Templates and Themes | 10% | - Template selection and configuration - Theme customization and design - Lightning and Visualforce options |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers
- A. Enable partner lead routing
- B. Extend automated quoting capabilities to partners
- C. Use partner tiering in channel sales hierarchy
- D. Automate partner entitlement assignment in Channel Sales teams
Correct Answer: A,B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?
- A. External Community Plus
- B. External Identity
- C. Customer Community Plus
- D. Authenticated Service Site User
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The Experience Cloud site for Europe has more than a million users.
- B. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
- C. The Community manager for Europe does not have System Administrator privileges.
- D. The preconfigured Insights reports need to be modified to meet GDPR requirements.
Correct Answer: D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
- A. Create a flow for customers to fill out before initiating Chat.
- B. Enable Chat for only authenticated users and pass the user's information on hidden fields.
- C. Create a pre-chat form to fill out before initiating Chat.
- D. Deploy a unique chat per topic.
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it fromthe contact record.
What could be two reason causing this issue?
Choose 2 answers
- A. The Salesforce Administrator is not a member of the Partner Community
- B. The account record associated with the contact record is not enabled as a partner.
- C. The Salesforce Administrator is not assigned a role in Salesforce.
- D. The Salesforce administrator is not marked as a delegated administrator on the partner account.
Correct Answer: B,D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
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