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Implementing Field Service Lightning Consultant FSL-201 Exam Reference
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What is the duration of the FSL-201 Exam
- Passing Score: 70%
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Length of Examination: 90 minutes
Reference: https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
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Salesforce FSL-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Scheduling and Optimization | 20% | - Manage appointment lifecycle and status transitions - Configure scheduling policies and optimization engine - Create work rules and service objectives |
| Contractor Management | 10% | - Configure scheduling preferences for third parties - Set up contractor capacity and visibility - Track work performed by contractors |
| Initial Configuration | 15% | - Configure profiles, permission sets, and access - Set up geocoding and data integration rules - Enable Field Service licenses and settings |
| Introduction to Salesforce Field Service | 10% | - Define components and capabilities - Understand data model and architecture - Identify use cases and business value |
| Dispatcher Console | 15% | - Navigate console and configure views - Monitor resources and update appointments - Manage assignments, Gantt charts, and filters |
| Core Field Service Elements | 20% | - Set up service resources, locations, and products - Configure work orders, service appointments, and assets - Define operating hours and service territories |
| Field Technician Mobility | 10% | - Enable offline functionality and sync - Configure Field Service mobile app - Manage work completion and reporting |
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