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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 4: Supply Chain Management | - Inventory management - Sourcing and procurement - Supply chain design and strategy - Logistics and distribution |
| Topic 2: Competency 1: Operations Management Fundamentals | - Product and service design - Operations strategy and competitive priorities - History and evolution of operations management |
| Topic 3: Competency 2: Quality Management | - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) |
| Topic 4: Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies |
| Topic 5: Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Aggregate planning - Just-in-Time (JIT) and Kanban systems - Material Requirements Planning (MRP) |
| Topic 6: Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle |
| Topic 7: Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which two types of operations include repetitive processes?
Choose 2 answers
A) Batch process
B) Line process
C) Project process
D) Continuous process
2. How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
A) Companies enhance workers' ability to perform.
B) Companies' workers demonstrate intrinsic values.
C) Companies can participate when it is convenient.
D) Companies are able to reduce waste.
E) Companies develop new ways to generate revenue.
3. Which formula would compute process velocity?
A) Actual output / standard output
B) Throughput time / value-added time
C) Output / input
D) Time a resource is used / time a resource is available
4. Which total quality management (TQM) process was developed to stress management's responsibility for quality?
A) Statistical quality control charts
B) Product design quality
C) Fitness quality for use
D) 14 points for quality improvement
5. How does the status of overall customer satisfaction support supply chain objectives?
A) It measures space requirements.
B) It measures capacity utilization.
C) It measures efficiency.
D) It measures compliance.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: D,E | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
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