Pass Your CPHQ Certification CPHQ Exam Easily with Accurate PDF Questions [Jan 05, 2022]
CPHQ Certification Exam Dumps Questions in here
NAHQ CPHQ Exam Syllabus Topics:
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NEW QUESTION 82
Measurement of variation in health care and its application to quality improvement must begin with the identification
and articulation of:
- A. What is to be measured?
- B. Assignable variation
- C. Understanding true variation versus artifact or statistical error
- D. The standard against which is to be compared a process based on extensive research,
trial and error and collaborative discussion
Answer: B,D
NEW QUESTION 83
When formulating medical standards, a critical decision that must be made is the _____ at which the standard should
be set.
- A. Depth
- B. utility of measurement
- C. Level
- D. Clarity
Answer: C
NEW QUESTION 84
"Likelihood of desired health outcomes" corresponds to clinicians' view that, with respect to outcomes, there are only probabilities, not certainties, owing to factors-such as patients' genetically determined physiological reliance-that influence:
- A. The primary concerns of patients
- B. Outcomes of care and yet are beyond clinicians' control
- C. High cost interventions
- D. Outcomes of care and now are within clinicians' control
Answer: B
NEW QUESTION 85
Because of their detail and straightforward design, patient registries are a powerful source of quality improvement data. Registries usually are specialty or procedure specific.
For instance (Choose two):
- A. Acute myocardial infraction
- B. Patient's bile test
- C. Total joint replacement
- D. Enrollment in disease management program
Answer: A,C
NEW QUESTION 86
Experts on delivering superior customer service suggest that healthcare organizations adopt the following set principles EXCEPT:
- A. Help staff focus on service
- B. Evaluate processes of care to reduce patients and family anxiety and thus increase satisfaction
- C. Hire service-savvy people. Aptitude is everything; people can be taught technical skills
- D. Establish high standards of customer service
Answer: B
NEW QUESTION 87
Reliability is a matter of whether a particular technique applied repeatedly to the same object yields the same results each time. The reliability of a survey is initially addressed within ________________.
- A. Implementation phase
- B. Questionnaire development phase
- C. Questionnaire analysis phase
- D. Evaluation phase
Answer: B
NEW QUESTION 88
A quality manager needs to assign a staff member to assist a medical director in the development of a quality
program for a newly established service. Which of the following staff members is most appropriate for t his project ?
- A. A competent staff member who has good interpersonal skills
- B. A motivated staff member who is actively seeking promotion
- C. A knowledgeable staff member who works best on defined tasks
- D. A newly hired staff member who has demonstrated competence and has time to complete the task
Answer: A
NEW QUESTION 89
A patient was in the operating room when a piece of a surgical instrument broke off and was left in the patient's body. The patient was readmitted for removal of the foreign object.
Which of the following would most likely apply in this situation?
- A. Res ipsa loquitur
- B. Contributory negligence
- C. Tort liability
- D. Contractual liability
Answer: A
NEW QUESTION 90
Stratification is the separation and classification of data into reasonably homogenous categories.
It allows understanding of differences in the data caused by all of the following EXCEPT:
- A. Day of the week
- B. Area of facility
- C. Type of order
- D. Time of the day
Answer: B
NEW QUESTION 91
Which of the following is the relationship between clinical outcomes and patient satisfaction? Besides measuring
morbidity and mortality, this management takes into account the quality of healthcare received from the patient's
perspective.
- A. Outcome measures
- B. Outcome management
- C. Clinical pathways
- D. Benchmarking
Answer: D
NEW QUESTION 92
Which of the following is NOT out of Quality measurement categories or domains?
- A. Financial performance
- B. Operational status
- C. patient satisfaction
- D. Clinical quality (including both process and outcome measures)
Answer: B
NEW QUESTION 93
Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.
The aim/s of quality circle activities is/are:
- A. Contribute to implement and development of the enterprise
- B. Deploy human capabilities fully and draw out finite potential
- C. Respect human relations and build a workshop offering job satisfaction
- D. Both A and B
Answer: D
NEW QUESTION 94
Physicians' actions have been noted be a major contributor to unexplained clinical variation in healthcare.
Unexplained clinical variation leads to increased healthcare costs, medical errors, patient frustration, and poor clinical outcomes. The increase in information being collected on physician practice patterns has begun to expose widespread variations in practice.
In healthcare, variation exists among providers by (Choose two):
- A. Staff performance
- B. Geographical region
- C. Specialty and practice setting
- D. Facilities
Answer: B,C
NEW QUESTION 95
Joseph juran defined quality as consisting of two different but related concepts. The first form of quality is income
oriented and includes features of t he product t hat meet customer needs and thereby produce income (i.e., higher
quality costs more). The second form of quality is cost oriented and emphasizes:
- A. Freedom from failures
- B. Freedom from deficiencies
- C. Both A and B
- D. Knowledge abut variation
Answer: C
NEW QUESTION 96
The approach to medical record review involves well-conceived steps, beginning with the development of a data
collection tool and ending with:
- A. Execution of the future activities on the finding of this record review
- B. Compilation of collected data element into a register or physical record system
- C. Compilation of collected data element into a registry or electronic database software for review and analysis
- D. Implementation of the analysis of collected data set
Answer: C
NEW QUESTION 97
By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected outcome of that process. If the outcome is not satisfactory, management can use associated tools to further understand the elements influencing that process.
Six sigma includes process steps which are commonly known as ____________.
- A. PDCA
- B. PDSA
- C. DAMIE
- D. DAMIC
Answer: D
NEW QUESTION 98
Measures of central tendency describe the:
- A. Average distance of any point in the data set from the mean
- B. Type and number of classes for dividing the data
- C. Typical or middle data point
- D. Extent to which the data points are scattered
Answer: C
NEW QUESTION 99
An optimal response rate is necessary to have a representative sample; therefore boosting response rates should be a
priority. Methods to improve response rates include all of the following EXCEPT:
- A. Making telephone reminder calls for certain types of surveys
- B. Offering incentives appropriate for the focus group population
- C. Using the Dillman method, a three wave mailing protocol designed to boost response rates
- D. Ensuring that telephone numbers or addresses are drawn from as accurate rate a source as possible
Answer: B
NEW QUESTION 100
A social service department regularly monitors the number of inappropriate referrals, the timeliness of discharge planning, and the number of days of discharge delays.
What additional monitor should be added to evaluate the appropriateness of social service interventions?
- A. Attainment of social service goals
- B. Inadequacy of documentation in progress notes
- C. Timeliness of referrals to social services
- D. Number of social service referrals from nursing
Answer: A
NEW QUESTION 101
An alternative to a walk-through is a similar technique called ___________. A staff member asks permission to
accompany a patient through the visit and take notes on patients' experience.
- A. Patient profiling
- B. Patient shadowing
- C. Patient graphing
- D. Patient counselling
Answer: B
NEW QUESTION 102
Organizational size affects the ability to disseminate best practices
- A. Difficult to decide
- B. True
- C. It depends on situation
- D. False
Answer: B
NEW QUESTION 103
Studies comparing self-reports with proxy reports do not consistently support the hypothesis that self- reports are more accurate than proxy reports.
However, conclusions drawn from studies in which responses were verified using hospital and physician records show that, on average (Choose two):
- A. Health events are underreported in both populations
- B. Proxy reports tend to be more accurate than self-reports
- C. Health events are reported in both populations
- D. Self-reports tend to be more accurate than proxy reports
Answer: A,D
NEW QUESTION 104
Which of following objectives is/are NOT essential for successful quality improvement project and data collection
initiative?
- A. Identify the most appropriate data sources
- B. Identify the most important measures for collection (the critical few).
- C. Identify the purpose of the data measurement activity (for monitoring at regular intervals, investigation over a
limited period, or one time study). - D. Commonsense all the data collected that will provide the actual information
Answer: D
NEW QUESTION 105
In fact, because patients' satisfaction is so influenced by __________________ rather than to the more indiscernible technical ones-health maintenance organizations, hospitals and other health care delivery organizations have come to view the quality of nontechnical aspects of care as crucial to attractions and retaining patients.
- A. Their reactions to interpersonal and amenity aspect of care
- B. Their likelihood of desires outcomes
- C. Patients recognize that they do not possess the wherewithal to evaluate all technical elements of care
- D. Every patient has definite preference in every clinical situation
Answer: A
NEW QUESTION 106
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