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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Network Design | - Network considerations
|
| Avaya Midsize Solution Fundamentals | - Solution components and capabilities
|
| Solution Design Principles | - Design methodologies
|
| Collaboration and Unified Communications | - Communication services integration
|
Avaya Midsize Solution Design Sample Questions:
You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?
- A. IP Office and ACCS can be virtualized only using the same VMware host server.
- B. IP Office and ACCS can be virtualized only using separate VMware host servers.
- C. If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.
- D. If the ACCS is using a hardware appliance the IP Office can be virtualized.
Correct Answer: D 🗳️
Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
- A. one-X Agent
- B. Avaya Agent Desktop
- C. Avaya Communicator
- D. Agent Desktop Display
Correct Answer: C 🗳️
What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
- A. It is not an all glass device.
- B. It has a smaller touch screen.
- C. It does not Include a camera.
- D. It has visible mechanical buttons.
Correct Answer: C 🗳️
You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?
- A. On-Premise
- B. Public Cloud
- C. Hybrid Cloud
- D. Private Cloud
Correct Answer: D 🗳️
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When simultaneous mode for the IP Office user is not available
- B. When the IP Office phone loses contact with the IP Office In the cloud data center
- C. After the mobile device rings an administer-able number of rings.
- D. When the mobile device loses contact with the IP Office In the cloud data center
Correct Answer: C 🗳️
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