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Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 2: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Topic 3: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Topic 4: Hybrid Collaboration Services | - Hybrid services integration
|
| Topic 5: Security and Troubleshooting | - Secure collaboration deployment
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?
- A. Reload Flow Designer to refresh the configuration.
- B. Use Virtual Agent V2 node.
- C. Type the name of Webex AI agent in Virtual Agent field, save, and publish.
- D. Create a connector in Control Hub for Webex AI agent.
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?
- A.

- B.

- C.

- D.

Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)
- A. Add the agent to the outbound team.
- B. Enable Outdial on a desktop profile.
- C. Assign a wrap-up reason to the outdial queue.
- D. default outdial Automatic Number Identification at the tenant level
- E. Automatic Number Identification in Flow Designer
Correct Answer: B,D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)
- A. Quality Management license
- B. Webex Workforce Optimization (WFO)
- C. Calabrio ONE solution
- D. Webex Connect Platform
- E. Custom Connectors to Conversation Intelligence platforms
Correct Answer: A,B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.
Correct Answer:







