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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Collaborative relationship
B) Basic relationship
C) Cooperative relationship
D) Partner relationship

2. Why should organizations consider the interaction of ITIL Guiding Principles?

A) Because principles must be applied in a strict order
B) Because one principle is always superior to the rest
C) Because one principle is usually sufficient for any situation
D) Because principles are interdependent and complement each other

3. Which of the following is a key success metric for 'Transition' activity?

A) Quality of the resources and services outsourced from suppliers
B) Number and impact of deployment errors
C) Speed of normal service restoration
D) Service performance against the agreed SLA targets

4. Which option is CORRECT in the context of a digital product and a digital service?

A) A digital service is independent of a digital product
B) A digital service enables value through the use of digital products
C) A digital service is limited to internal IT systems
D) A digital product replaces the need for services

5. Which of the following is NOT an activity of digital product and service lifecycle?

A) Build
B) Agree
C) Discover
D) Acquire

Solutions: