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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Next-Best-Action Concepts | 8% | - One-to-one customer engagement - Always-on outbound fundamentals - Contact center value optimization - Define starting population |
| Channels | 10% | - Email offer delivery - Third-party integration - Real-time containers |
| Actions and Treatments | 15% | - Outbound action configuration - Define and manage customer actions - Web offer presentation |
| Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| AI and Arbitration | 8% | - Action arbitration logic - Business rule prioritization - AI-based prioritization |
| Decision Strategies | 25% | - Simulate and test strategies - Design and build decision strategies - Use predictive models - Implement eligibility rules |
| Contact Policy and Volume Constraints | 13% | - Tracking periods for policies - Outbound volume limiting - Prevent action overexposure |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Engagement policies and Arbitration
- B. Audience
- C. Contact policies
- D. Segmentation
Correct Answer: A π³οΈ
When a customer is offered an action that they already accepted, this is because_________.
- A. the strategy is not customized to exclude previously accepted offers
- B. the actions are filtered based on eligibility
- C. there are no suppression rules defined
- D. the customer intent was captured incorrectly
Correct Answer: D π³οΈ
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
- A. Set the action availability to Never
- B. Set the action availability to Always
- C. Set the action availability to Template
- D. Set the action availability to Within a defined time period
Correct Answer: D π³οΈ
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
- A. Add a new Group By component for the mortgage limit calculation.
- B. The score calculation is independent of the strategy and no change is required.
- C. Remap the scorecard property in the decision strategy for the change to take effect.
- D. A new proposition filter needs to be configured in the strategy to filter on customer income.
Correct Answer: D π³οΈ
U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?
- A. Update the Send shape with Finalization.
- B. Set up a secondary schedule.
- C. Add a new Send shape in all the action flows.
- D. Bypass action flow processing.
Correct Answer: A π³οΈ
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