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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What date type is used in a Date Profile to determine the start of the warranty?

A) Due date
B) Reference date
C) Creation date
D) Requested date

2. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Resolution category
B) Product category
C) Cause category
D) Incident category

3. You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?

A) Approval
B) Workflow
C) Notification
D) Task

4. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Scorecards
B) Dashboards
C) KP|S
D) Data sources
E) Key figures

5. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Code list restrictions
B) Business role
C) Business user
D) Work center view
E) Business configuration

Solutions: