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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A user requires these capabilities:
- Participate in telephone campaigns.
- Speak to an agent without the customer hearing.
What is the least privileged role that provides the required capabilities?

A) Supervisor
B) Standard Agent
C) Administrator
D) Premium Agent

2. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) ANI validation rule
B) Call recording policy
C) Multimedia profile
D) Desktop layout JSON

3. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A) Queue overflow thresholds
B) Desktop JSON restrictions
C) Browser certificate pinning
D) Dial plan and outbound ANI policies

4. A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?

A) Usage Report
B) Teams Contact Details
C) Sites Contact Details
D) CSR Report - Yesterday

5. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
B) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
C) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
D) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.

Solutions: