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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

A) HTTP Action, DataRaptor Post Action, Date Input, Radio Input
B) Radio Input, Date Input, HTTP Action, DataRaptor Post Action
C) Date Input, Radio Input, HTTP Action, DataRaptor Post Action
D) HTTP Action, Radio Input, Date Input, DataRaptor Post Action

2. A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?

A) Create two states, one for mobile devices and another for non-mobile devices
B) Enable the Mobile-First feature in FlexCard settings
C) Create two FlexCards, one for mobile devices and another for non-mobile devices
D) Enable the Responsive feature on the Product Name and Model field elements

3. A consultant is designing a FlexCard for a client. The client wants to customize the look of each element on the FlexCard. What tool should the consultant use to meet the client's requirements?

A) Use Integration Procedures to customize the look of each element.
B) Use OmniScripts to customize the look of each element.
C) Use the style panel in the FlexCard Designer to customize the look of each element.
D) Use DataRaptor to customize the look of each element.

4. When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

A) DataRaptor Load
B) DataRaptor Transform
C) DataRaptor Turbo
D) DataRaptor Extract

5. A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using a single FlexCard with three flyouts
B) Using a single FlexCard with three states
C) Using three FlexCards
D) Using a single FlexCard with multiple card filters

Solutions: