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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
| OmniStudio and Low-Code Configuration | - FlexCards for UI composition - OmniScript design and execution - DataRaptor and Integration Procedures |
| Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
| Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC ' s website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
- A. Offering
- B. Discount
- C. Time Plan
- D. Promotions
Correct Answer: C,D 🗳️
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A communications company wants to improve their quote to order journey experience. The journey has several steps, which include selecting products and services, and integration with the inventory system for device reservation. They want to create a modern, multi-channel experience. What approach should a Consultant take during planning to ensure optimal development and time to market?
- A. Plan for three user stories running in parallel: UX Design, Device Reservation API, and Inventory System Integration. UX only requires the API information to be complete.
- B. Plan for three user stories running sequentially: UX Design first, Device Reservation API second, and Inventory System Integration last.
- C. Knowing the exact data exchanged in integration is an input to the UX design. Detailed design of the integration step is required before UX design can start.
- D. UX experience is the most important. Fully design and validate the UX before designing the integration step.
Correct Answer: A 🗳️
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Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC markets their DSL In service with two speed tiers - 5 Mbps and 50 Mbps. Five Mbps uses the ADSL technology, which requires Copper Pair, an Mbps uses the VDSL technology, which requires Bonded Copper Pair. How should a Consultant model this service end-to-end?
- A. Model the DSL Internet service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
- B. Model the DSL Internet service as a technical product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the technical product to CFS to RFS.
- C. Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as fields of that product, ADSL as VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
- D. Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL and Copper Pair and Bonded Copper Pair as technical products. Model direct decomposition between the technical product to technical products.
Correct Answer: A 🗳️
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Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router as an attribute of the business internet offer with a default value of ' included '
- B. Model the router technical product and decompose it from the business internet offer.
- C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- D. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
Correct Answer: B 🗳️
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A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
- B. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
- C. Add the delivery zip code customer field as a header in the pricing calculation matrix
- D. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
Correct Answer: C 🗳️
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