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Salesforce AP-203 Exam Syllabus Topics:

Section

Weight

Objectives

Delivery

16%

- Implementation

1. Support implementation teams and ensure successful project delivery.
2. Advise customers on best practices, solution architecture, and success metrics.

- Validation

1. Verify solution meets business requirements and KPIs.

Discovery

24%

- Architecture Assessment

1. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
2. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.

- Requirements Analysis

1. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
2. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
3. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
4. Given a customer scenario, map and document the business process, personas, and requirements.

Planning and Design

60%

- Solution Architecture

1. Integrate Contract Lifecycle Management (CLM) and Document Generation.
2. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
3. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.

- Product Catalog Design

1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.

Salesforce Accredited Agentforce Communications Professional Sample Questions:

Question #1

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
B. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
C. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
D. Accommodate the feature since otherwise business representative will not accept the iteration results.

Reveal Solution Discussion 0

Correct Answer: A 🗳️