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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows - Action plans, automation, and business rules implementation |
| Topic 2: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Core architecture and data model - Licensing, permitting, and inspection management - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities - Grants management and program administration |
| Topic 3: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Governance and compliance considerations - Deployment methodology and change management - Data management, scalability, and quality assurance |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency.
Where in the Expression Sets can the Administrator set the data type as Currency?
- A. Under Omniscripts and while setting options
- B. Under the Decision Table
- C. Under Add Resource in Expression Sets
- D. Entry Criteria for Process builder
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
The Department of Disaster Assistance would like to enhance its existing grant management experience using the " Grants Management " Public Sector Solution.
What are the correct sequential stages involved in the grant management lifecycle?
- A. Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
- B. Plan, Engage, Apply, Review, Award, Manage and Close Out
- C. Engage, Apply, Plan, Review, Award, Manage and Close Out
- D. Plan, Apply, Engage, Review, Award, Manage and Close Out
Correct Answer: B 🗳️
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector.
Which Salesforce features must be enabled to support this use case?
- A. Product Schedule
- B. Salesforce Flow
- C. Custom Object for Applications
- D. Person Accounts
Correct Answer: D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector.
What Action Plan Template and target object should be used for this use case?
- A. Action Plan Template with Type= " Industries " , Target Object= " Visit "
- B. Action Plan Template with Type= " Visit Execution " , Target Object= " Visit "
- C. Action Plan Template with Type= " Industries " , Target Object= " Business License Application "
- D. Action Plan Template with Type= " Visit Execution " , Target Object= " Business License Application "
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A government agency charges license fees for small businesses. The agency uses Agentforce Public Sector to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer.
Which public sector tools should be leveraged for this use case?
- A. Application form using Omniscripts and embed the license fee logic using integration procedures
- B. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
- C. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
- D. Application form using Omniscripts and embed the license fee logic using triggered flows
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
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