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Salesforce AP-216 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration and Governance | 20% | - Understand compliance and security considerations - Monitor system health and troubleshooting - Implement data governance policies - Manage integrations with Marketing Cloud - Manage user roles and permissions - Configure system settings and preferences |
| Topic 2: Overview and Key Concepts | 12% | - Identify use cases for Marketing Cloud Personalization - Explain the difference between Real-Time and Batch modes - Describe the platform architecture and components - Define Marketing Cloud Personalization |
| Topic 3: Audience Management | 16% | - Configure dynamic audience membership - Implement catalog-based recommendations - Create and manage segments - Use profile attributes and engagement scoring - Build audience criteria and filters |
| Topic 4: Campaigns and Experiences | 24% | - Implement decision logic and rules - Build experiences using drag-and-drop editor - Create and manage campaigns - Set up triggers and response handling - Create and test campaign variations - Configure audience targeting and segmentation |
| Topic 5: Implementation and Configuration | 16% | - Implement JavaScript beacon and tag management - Set up data collection and event processing - Configure user and visitor authentication - Configure campaign areas and zones - Set up and configure the Web Media Manager |
| Topic 6: Reporting and Analytics | 12% | - Analyze campaign performance metrics - Navigate and use the Reports dashboard - Interpret engagement and conversion data - Create and customize reports |
Salesforce Marketing Cloud Personalization Accredited Professional Sample Questions:
What are the three types of ingredients available for a recipe?
- A. Recommendations
- B. Co-Occurrence
- C. Promotions
- D. Machine Learning
- E. Catalog-based and Trending
Correct Answer: A,B,E 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A customer receives emails from her favorite brand that are not personalized to her interest. What Marketing Cloud Personalization feature will help improve this customer's experience?
- A. A/B testing
- B. Rule-based targeting
- C. Open time email
- D. Surveys
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
What would a marketer include if they want to ensure they display recommendations from more than one category?
- A. Ingredient
- B. Exclusion
- C. Booster
- D. Variation
Correct Answer: D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Which two components does a user need to configure in IS to display Einstein product recommendation vis IS connection for sales and service cloud?
- A. Catalog items
- B. Einstein Decision
- C. Einstein recipes
- D. Promotion
Correct Answer: A,C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Which global template do you select and customize to provide product recommendations on the homepage?
- A. Einstein Product Recommendations
- B. Banner with CTA
- C. InfoBar with CTA
- D. Einstein Content Recommendations
Correct Answer: A 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
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