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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Integration patterns for government systems - Security and compliance requirements |
| Government Community Cloud | 20% | - Permitting and licensing capabilities - Constituent engagement features - GCC features and capabilities - Case management for government |
| Public Sector Data Model | 20% | - Constituent and household data model - Case and investigation management - Permit and license object relationships - Service territory and location-based services |
| Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios - Government and Public Sector industry fundamentals |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Configuration and Customization | 15% | - Workflow and approval processes - Reporting and analytics for public sector - Lightning Experience customization - Constituent engagement portal configuration |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency is implementing Agentforce Public Sector and is looking for a solution to automatically read the constituent ' s date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR).
What three steps should a technical consultant configure to satisfy the agency ' s use case?
- A. Map Form Types to Objects
- B. Enable Data Raptor to read information from a scanned document
- C. Enable Intelligent Form Reader
- D. Set Up Data Extraction
- E. Enable OCR Setting in the Document Object
Correct Answer: A,C,D π³οΈ
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When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified.
What is the recommended approach for configuring the Inspection to achieve this requirement?
- A. Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as " Issue " or " Fail " , generate a Violation record.
- B. In the " Results " picklist field of the Inspection Assessment Indicator object, edit the " Fail " and " Issue " picklist values and select the " Violations " checkbox for the values to generate a Violation record when selected.
- C. In the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the " Violations " checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
- D. Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the " Auto-generate " checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
Correct Answer: B π³οΈ
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Bobahaven has been using Agentforce Service for some time and has recently implemented Agentforce Public Sector to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven ' s constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven ' s employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?
- A. Public Sector Case Analytics App, leveraging CRM Analytics ' case duration formula
- B. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
- C. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
- D. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
Correct Answer: A π³οΈ
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A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker ' s supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout.
What should the Administrator check for next?
- A. Verify that the case worker has the Rules Engine Runtime permission.
- B. Verify that the case worker has OmniStudio Admin permission.
- C. Verify that the case worker has the Decision Explainer Permission set
- D. Verify that the case worker has OmniStudio User permission.
Correct Answer: C π³οΈ
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?
- A. The Licenses and Permits template.
- B. Public Sector Solutions Template
- C. The Customer Account Portal template.
- D. There is no pre-configured template.
Correct Answer: A π³οΈ
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